THE MAXIMUM MINDSET
To manage each hotel as if it were our own.
A successful property understands what the guest desires. If we haven’t provided the “essentials”—a clean guest room and friendly service—then we haven’t done our job effectively.
Beyond the “essentials”, Maximum Hospitality focuses on these Keys to Success:
We consistently deliver revenue by incorporating real sales skills and proven methods that produce business. Sales development plans for each market segment include strategic planning, tracking, measurement and analysis. Our core sales planning and execution competencies have resulted in a loyal customer base that has stood the test of time.
We manage our expenses to maximize profit, just as you would do if you were onsite. Precision-based forecasting tools feeding into our labor models produce highly accurate projections of operating expenses. We manage labor and other expenses closely to ensure that we maximize the percentage of revenue that flows to house profit. And when it comes to capital expenditures, we’ll find the best solution to maximize profit while exceeding customer expectations. As your management company, we are focused on the important responsibility of being a good steward of your property and your money.
As the single largest controllable expense, labor and payroll are managed very closely in our hotels. At the same time, we believe that our people are the reason that our managed properties move from “good” to “great”. We go to great lengths to form a cohesive, balanced management team for each property. Individual team members are chosen based not only how they complement other members of the team, but on how well they reinforce the equities of the specific hotel where they will be working. Those who perform their jobs well are recognized for their achievements and rewarded financially for a job well done.